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Terms and Conditions


We confirm and agree that my/our accounts(s) and all banking transactions between me/us (“the Customer”,or “I”,or “me”,or “us”or “we”) First City Monument BankLimited (“the Bank”) shall be governed by the conditions specified below and /or the terms of any specific agreement between me/us and the Bank or where not regulated by either the conditions or such agreement, by customary banking practices in Nigeria:

1. The Bank will not establish or operate the requested account(s) unless and until it has received the required supporting documents for the account, a list of which has been provided to us and is included with this application form.

2. The Bank is hereby authorized to undertake all “Know Your Customer” (KYC) procedures specified by applicable law and/or regulations and/or Bank policies including the confirmation of our details and legal status at the appropriate government registry. We hereby authorize you to debit my/our account without further notice to me/us for the costs attendant to such KYC procedures.

3. The Bank may, without prior notice, impose or change the minimum balance requirements for my/our account(s) or alter the applicable interest rate (s) foror the charges relating to such account(s) or any of them.

4. The Bank is authorized, where the balance standing to the credit of my/our account(s) is below the required minimum balance, to either amend the rate(s) of interest payable or close the account (s).

5. The Bank is authorized to transfer money from any deposit account. I/we maintain to any other account(s). I/we maintain with theBank whose balance is below the required minimum.

6. The Bank shall, in addition to any right of set-­‐off or similar right prescribed by law, be entitled, without notice, to combine and consolidate all or any of my/our or accounts with the Bank and/or to set off any amount owed by me/us or either of us to the Bank against any money which the Bank may hold for my/our account whether held on current or deposit account or otherwise and whether in Naira or any other currency (hereinafter referred to as “foreign currency”).

7. The Bank shall be entitled to retain and not repay any amount whatsoever that it owes to me/us or whic it holds on my/our behalf and whether, such amount is in Naira or foreign currency unless and until all amounts owed by me/us to the Bank have been repaid or discharged in full and, for so long as such amounts have not been discharged or repaid in full, the Bank shall be entitled to appropriate any amount so owed to me/us or held on my/our behalf in or towards the payment and discharge of the amounts owed by me/us or either of us to the Bank.

8. When effecting any set-­‐off the bank shall be entitled atits absolute discretion, upon notice to us to convert any Naira or foreign currency into the currency in which the amount owed was incurred at the applicable official exchange rate for the currencies in question prevailing in Nigeria at the time of such conversion.

9. I/We shall be responsible for all costs expenses and liabilities arising from the purchase, retention and sale of investments made on our behalf by the Bank which include but are not limited to all taxes statutory fees, duties and levies.

10. The Bank is hereby authorized, in the absence of any written instruction to the contrary, to place my/our funds in any appropriate investment (which for the purpose of this clause shall include but not be limited to investments in Commercial Paper whether guaranteed by the Bank or otherwise) or on deposit and to renew/reinvest at maturity any investments or deposit made in my/our name(s) on the conditions as the bank may, in its absolute discretion, consider appropriate under the circumstances.

11. The Bank may, unless otherwise instructed by me/us, retain on my/our behalf, on a safe custody basis, any investment instruments issued in respect of an investment made on my/our behalf and unless otherwise specifically agreed. I/we will not have recourse to theBank for the value or worth of such investments.

12. Where the Bank, in the absence of any previous agreement as to rate of interest and costs and charges that will apply if my/our accounts or any of them becomes overdrawn, in its absolute discretion allows us to make any drawing that results in my/our account(s) or any ofthem becoming overdrawn, the Bank shall be entitled to charge such rate of interest and impose such charges as, in its absolute discretion, it considers appropriate in the circumstancesand I/we agree to pay such interest and charges to the Bank on demand.

13. I/we agree that where I/we give any instruction for a payment or payments that in aggregate exceed(s) the amounts standing to the credit of my/our account(s) against which paymentis to be made, the Bank reserves the right to decline to carry out such instruction or where there is more than one transactions, to select the transactions that shall be executed without reference to the date of dispatch or Time or receipt of my/our instructions.

14. Where I/we maintain a credit account with the Bank in any foreign currency, the credit balance of such account may be held by the Bank with any bank or financial institution it considers first rate located in any country in which such foreign currency is legal tender. Such credit balance will accordingly be subject to all laws and applicable regulations in Nigerianda

in the country in which such credit balance is held and the Bank shall not be held liable if the credit balance or any part thereof becomes unavailable as a result of any of the laws and regulations to which such credit balance is subject.

15. Where any uncleared effects credited to my/our account(s) by the Bank are subsequently dishonoured and/or the Bank for any reason is required to repay to the paying banker or any other party all or any part of any amount credited to our account. The Bank will be entitled to debit my/our account(s) with the amount of such uncleared effects and/or repaid amounts.

16. No failure or delay in exercising any right power or priviledge vested in the Bank by these conditions shall operate as a waiver thereof nor shall any partial exercise of such right power or privilege preclude any other or further exercise thereof.

17. If any of the Conditions or het provisions specified herein are invalid, illegal or unenforceable in any respect under the law the validity legality and enforceability of the remaining conditions and /or provisions contained herein shall not in any manner be affected or impaired thereby.

18. Commission and charges shall be levied in accordance with the Bank's standard scale of charges in force from time to time and copies of which are available on request. The Bank reserves the right to amend its rates of interest, standard scale of charges and/or conditions.

19. Where these conditions are signed by or on behalf of more than one person as the Customer, all of such persons are bound by the terms of these conditions.

20. Any communication by the Bank shall be deemed to have been made asoons as it is sent to the most recent address provided by me/us and the date indicated on the duplicate copy of such letter or on the Bank's mailing list will constitute

the date on which the communication was sent. Any statement or confirmation of any transaction between me/us or either of us and Bank shall be deemed to have been examined by Me/us and to be conclusive and binding unless within 10 working days from the date specified on such statement/confirmation, I/we or either of us advise the bank in tingwri that an item contained therein is being disputed, whether or not such item was made in accordance with the mandate from time to time given by me/us to the bank.

21. I/we understand and acknowledge that electronic mail, facsimile and verbal communications are insecure transmission media where I/we advise the Bank to accept instruction in such manner, I/we however undertake to indemnify the Bank in full for any loss it may suffer or incur by reason of its honouring my/our letters, electronic mail, facsimile or verbal instructions, irrespective of whether same are erroneous fraudulent or issued otherwise than in accordance with the Mandate for my/our account(s). The Bank is hereby authorized to honour for and to the debit of my/our Account(s), any and all payment instructions issued in accordance with the Mandate for the my/our account(s) and which bears or purports to bear the facsimile or electronic mail signature of the person(s) whose specimen signatures have been provided to the bank by me/us. The Bank is hereby authorized to honour for and to the debit of my/our account(s), any and al payment instructions/confirmations issued or provided by me/us using a pre-­‐agreed format for same which may include but is not limited to oral or written instructions/confirmations and where given orally such oral instruction may if previously agreed involves the use of specific password(s) and when given in writing may be given by letter, facsimile or electronic mail.

22. I/we am/are aware that First City Monument BankLIMITED is a member of a Credit Reference Agency (CRA) and other Credit Bureau Organizations (CBOs) licensed by the Central Bank of Nigeria (CBN) to create, organize and manage database for the exchange and sharing of information on credit status and historyof individuals and businesses. I/we am/are also aware that this information shall be used for business purposes approved by the CBN and any relevant statute. As a member of CRA and/or CBOs, the Bank is under obligation to disclose to CRAor CBOs creditormationinf and any other “confidential or personal information” disclosed to it in the course of banker/customer relationship with it;

23. I/we agree that the Bank may collect, use and disclose such information to CRA or CBOs and that the Credit bureau may use the information for any approved business purposes as may from time to time be prescribed by the CBN and/or any relevant statute.

24. I/we understand that information held about me/us by the CRAor CBOs may already be linked to records relating to one or more of my/our partners or associates. I/we may be treated as financially linked and our/my application will be assessed with reference to any 'associated' records. In addition, for any joint application made by us/me with any other person(s), new 'Financial association' may be created at the CRAs or CBOs which will link our financial records.

25. I/we hereby warrant that you are entitled to disclose information, both written and oral, about me/us, any co-­‐ applicant or guarantor and/or anyone else referred to by me/us, and to authorize you to search and/or record such information at CRAor any CBOs about me/us such co-­‐applicant or guarantor or other person. I understand that an “association” will be created at the CRAor any CBOs, which will link my/our financial records. I/we hereby agree to indemnify and hold the Bank harmless against all claims costs, fees, expenses, damages and liabilities against the Bank relating to, or arising as a result of, the disclosure of information about us/me or such co-­‐applicant or guarantor or other person or any use of such information by CRAs or any CBOs in compliancewith the provisions of any CBN Guideline and/or relevant statute.

26. I/we hereby release and discharge First City Monument BankLimited. from its, obligations under the Banker's duty of secrecy and forswear my/our right to any claim, damages, loss etc on account of such disclosure to CRAs or CBOs or use by the CRAs or CBOs in accordance with the provisions of any CBN Guideline and/or relevant statute.

27. The conditions stated above shall be governed and constructed in accordance with Nigerians law and/weI agree that any proceedings arising out of or in connection therewith may be brought in the High Court and we irrevocably submit to such court's jurisdiction.

28. I/We hereby authorise the bank to debit my/our account with the cost incurred in respectfocheque book for the above account.

29. Honour all cheques or other orders which may be drawn on the said account provided such cheques or orders are signed by me/us and to debit such cheques or orders to the said account whether such account be for thetime being in credit or overdrawn or may become overdrawn in consequence of such debit without prejudice to your right to refuse to allow any overdraft or increase of overdraft and in consideration, I/We agree:

I. To assume full responsibility for the genuineness or correctness and validity of all endorsements appearing on all cheques, orders, bills, notes, negotiable instruments, receipts and/or other documents deposited in my/ our account.

ii. To be responsible for any repayment of any overdraft with interest and to comply and be bound by the bank's rules for the conduct of a current account receipt of which I/We hereby acknowledge.

iii. To free the bank from any responsibility for any loss or damage of funds deposited with the bank due to any future Government order, law, tax, embargo, moratorium, exchange restriction and /or all other causes beyond the Bank's control.

iv. That all funds standing to my/our credit are payable on demand only in such local currency as may be in circulation

v. To be bound by any notification of change in the conditions governing the account directed to my/ our last known address and any notice or letter sent to my/our last known address shall be considered as duly delivered and received by me/us at the time it would be delivered in the ordinary course of post.

vi. That if a cheque credited to my/our individual account is returned dishonoured, the same may be transmitted to me/us through my/our last known address either by bearer or by post

vii. And I/We note that the bank willaccept no liability whatsoever for funds handed to members of the staff outside banking hours or outside the bank's premises

viii. That my/our attention has been drawn to the necessity of safe guarding my/our cheque book so that unauthorised persons are unable to gain access to it and to the fact that neglect of this precaution may be a ground for any consequential loss being charged to my/our account.

ix. That my/our attention has also been drawn to the necessity of safe guarding my/our passwords and acces codes to the bank's non branch channels including, but not limited to ATM, Internet Banking, Telephone Banking, Mobile banking and SMS banking, so that unauthorised persons are unable to gain access to it and to the fact that neglect of this precaution may be a ground for any consequential loss being charged to my/our account.

x. That the Bank is under no obligation to honour any cheque(s) drawn on the account unless there are sufficient funds in the account to cover the value of the said cheques and I/Weunderstand and agree that any such cheque may be returned to me/us unpaid but if paid, I am /we are obliged to repay the bank on demand.

xi. That any disagreements with entries on my/our bank statements will be made by me/us within 15 working days of the dispatch of the bank statement. Failing receipt by the bank of a notice of disagreement of the entries within 15 days from the date of dispatch of my /our bank statement as rendered is correct.

xii. That any sum standing to the debit of the current accountshall be liable to interest charges at the rate fixed by the bank from time to time.

The bank is authorised to debit from the account the usual banking charges, interest, commission, and any service charge set by the same terms and conditions that applied to such investment/deposit immediately prior to its maturity or on such other terms and Management from time to time.

30. I/We hereby agree that the operational dynamics of my account can be modified without recourse to me at any time based on any new directive from the CBN.

i. Tier 1-­‐ Low value accounts limited to a maximum single deposit amount of N20,000 and a maximum cumulative balance of N200,000 at any point in time.

ii.Tier 2-­‐ Medium value accounts limited to a maximum single deposit of N50,000 dana maximum cumulative balance of N400,000 permitted at any point in time.

iii. Tier3-­‐ High value accounts where customers provide an acceptable or valid means of identification for account opening.


We confirm and agree that thefollowing terms and conditions shall govern my/our Electronic Banking transactions with the Bank:


"Service" means the Electronic Banking Services of First City Monument BANKLimited, including Internet Banking, Telephone Banking, Mobile Banking, Secure message facility and bills payment services "Access code, Pass code, User name and Password" means the enabling code with which you access the system and which is known to you only.

"Account" means a current or savings account or other account maintained with the BANK at any of the BANK's branches in Nigeria

“PIN” means your personal identification number

"Mailing Address" means the customer's mailing address in the BANK's records.

"Instruction” means the customer's request to the BANK for the services.

"ATM” means Automated Teller Machine that dispenses cash to account holders or accepts cash deposits with the use of a smartcard i.e debit card or credit card

"ATM Card” means the card used by a customer for processing transactions through InterSwitch on various payment channels e.g. ATM

"InterSwitch” means an online electronic transaction processing payment infrastructure that connects different payment channels to the payment processors and enablers

“Secure Message Facility” means the facility within the e-­‐Banking Service that enables the Client to send electronic messages (e-­‐mail, sms) to the BANK, including without limitation free-­‐format messages, fixed format messages, or instructions to make payments, requests for cherub books, Banker's drafts or the purchase or sale of securities and interests in mutual funds.

1. The service allows the customers to give the BANK instructions by use of telephone, ATM, PIN, Password, Access code, User name and secure message (email, sms) for the following:

(I) obtain information regarding customer's balance as at the last date of business with the BANK.

(ii) obtain information with regards to any instrument in clearing or any credit standing in thecustomer’s account as at the last date of transaction on the customer's account.

(iii) Authorize the BANK to debit customer's account to pay a specified utility bill such as TELEPHONE, PHCN, WATER RATE

and/or any other bills as specified by the customer subject however to availability of such bill payment under this rvicese.

(iv) Authorizing the BANK to effect a transfer of funds from the customer's account to any other account with the BANK.

(v) Authorizing the BANK to effect any stop payment order.

(vi) Authorizing the BANK to debit customers account and load same into any form of prepaid card.

2. On receipt of instructions, the BANK will endeavor to carry out the customer's instructions promptly, excepting all or any unforeseen circumstances such as Act of God, Force Majeure, and other causes beyond the BANK's control.

3. For the service to be available to any customer, he/she must have:-­‐any one or a combination of the following:

(I) An account with the BANK

(II) A Passcode, access code, username and password

(III) A touch-­‐tone telephone/GSM handset and computer

(IV) A Personal Identification Number “PIN”

(V) An E-­‐mail address

4. Under no circumstances shall the customer allow any body access to his/her account through the service.

5. The Passcode/Access Code/Password/E-­‐mail

i. The Customer understands that his/her Passcode, Access Code/ Password/E-­‐mail is used to give instructions to the BANK and accordingly undertakes: That under no circumstances shall and the Passcode, Access Code/Password be disclosed to anybody. Not to write the Passcode, Access Code/Password in an open place in order to avoid third party coming across same.

ii. The customer instructs and authorizes the BANK to comply with any instructions given to the BANK through the use of the service.

iii. Once the BANK is instructed by means of the customer's Passcode, Access code andPIN the BANK is entitled to assume that those are the instructions given by the customer and to rely on same.

iv. The customer's Passcode, Access code must be changed immediately it becomes known to someone else.

v. The BANK is exempted from any form of liability whatsoever for complying with any or all instruction(s) given by means of the customer's Passcode, Access code if by any means the and Passcode, Access code becomes known to a third party or otherwise becomes compromised.

vi. Where a customer notifies the BANK through e-­‐mail of his/her intention to change his Passcode, Access code arising from loss of memory of same, or that it has come to the notice of a third party, the BANK shall, with the consent of the customer, delete same and thereafter allow the customer to enter a new Passcode, Access code PROVIDED THAT the BANK shall not be responsible for any loss that occurs between the period of such loss of memory of the Pass code, Access code or knowledge of a third party and the time the report is lodged withthe BANK.

vii. Once a customer's Pass code/Access code is given, it shall be sufficient confirmation of the authenticity of the instruction given.

viii. The customer shall be responsible for any instruction given by means of the customer's Passcode/Access code. Accordingly, the BANK shall not be responsible for any fraudulent, duplicate or erroneous instructions given by means of the customer's Pass code/Access code.

6. Customer's responsibility:

(I) the customer undertakes to be absolutely responsible for safeguarding his username, access code, passcode, PIN and password, and under no circumstance shall the customer disclose any or all of these to any person.

(ii) the customer undertakes to ensure the secrecy of his accesscode, passcode, PIN and password by not reproducing same in any manner whatsoever either in writing or otherwise capable of making it known to persons other than the customer.

(iii) the BANK is expressly exempted from any liability arising from unauthorized access to the customer's account and/or data as contained in the BANK's records via the service, which arises as a result of inability and/or otherwise of the customer to safeguard his PIN Passcode/Accesscode and/or password and/or failure to log out of the system completely by allowing on screen display of his account information.

(iv) the BANK is further relieved of any liability as regards breach of duty of secrecy arising out of customer's inabilityot scrupulously observe and implement the provisions of clauses 6(i),(iii) above, and/or instances of breach of such duty by hackers and other unauthorized access to the customer 's account via the service.

(v) the customers access code and password must be changed immediately it becomes known to anyone else and

therefore the customer is under a duty to notify the BANK when ever his/her access code and/or password has become known to another person.

(vi) where a customer notifies the BANK of his intention to change his access code and/or passcode arising from either his loss of memory of same or that it has come to notice of a third party, the BANK shall with the consent of the customer, delete same and thereafter allow the customer to enter a new passcode, access code and password. Provided that the BANK shall not be responsible for any loss(es)that occurs between the period of such memory of the access code passcode and/or password or knowledge of a third party and the time the report is lodged with the BANK.

(vii) the customers shall be responsible for any fraud, loss and/or liability to the BANK or third party arising from usage of the customer's access code, passcode, PIN and/or password being us ed by a third party and other unauthorized access. Accordingly the BANK shall not be responsible for any fraud that arises from usage of the customer's access code, passcode, PIN and/or password.

7. Upon enrolling of a customer for the service, the customer may be charged the applicable monthly fee and/or usage fee whether or not the customer makes use of the service during the period in question.

8. Under no circumstances will the BANK be liable for any damages, including without limitation direct indirect, special, incidental or consequential damages, losses or expenses arising in connection with this service or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in

operation, transmission, computer virus or line or system failure, even if the BANK or its representatives thereof are advised of the possibility of such damages, losses or hyperlink to other internet resources are at the customers risk.

9. Copyright in the pages and in the screens displaying the pages, and in the information and material therein and arrangement is owned by the BANK.

10. The BANK shal not be responsible for any electronic virus or viruses that the customer may encounter in course of making use of this service.

11. GUIDELINES-­‐ The customer undertakes to:

(I) Provide accurate information. Agree to provide true, accurate, current and complete information about himself/herself as requested in our registration form and account opening forms and the customer agree not to misrepresent his/her identity or information, which may include user names, password or access devices for such accounts.

(ii) Comply with the law. Customer agrees not to use the service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging toothers), invasive of another's privacy, abusive, threatening, or obscene, or that infringe the right of others.

(iii) Proprietary rights. The customer acknowledges and agrees that the BANK own all rights to this web site and the content displayed on the site. The customer is only permitted to use this content as expressly authorized by the service. Customer may not copy, reproduce, distribute, or create derivative work from this content.

A violation of any of the above guidelines is grounds for discontinuation of the service by the BANK.

(iv) Pledge on Cheques Issued. Customer hereby agrees and pledges to ensure that its/his/her account is adequately funded before issuing 3rd party cheques. Where the Customer violates this pledge the Customer accepts and greesa that there are attendant consequences which shall be meted out by the Central Bank of Nigeria (CBN) as well as the Economic and Financial Crimes Commission (EFCC). The consequence shall include but may not be restricted to investigation and prosecution by the EFCC

Disclaimer of Warranties

12.The customer expressly understands and agrees that use of the service is at his/her sole risk. The service is provided on an “as is” and “as available” basis. The BANK expressly disclaims all warranties of any nd,ki whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-­‐ infringement.

13. The BANK makes no warranty that

(i) the service will meet customers requirements

(ii) the service will be uninterrupted, timely, secure, o r error-­‐free

(iii) the results that may be obtained from the use of the service will be accurate or reliable

(iv) the quality of any products, services, information or other material purchased or obtained bythe customer through the service will meet his/her expectations, and

(v) any error in the technology will be corrected.

14. Any material downloaded or otherwise obtained through the use of the service is done at customer' own discretion and risk and the BANK is not responsible for any damage to customer's computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, Obtained by customer from us or through or from the service will create any warranty not expressly stated in these terms.

Limitations of liability

15. I/We agree that the BANK will not be liable for any act, omission or damage whether direct, indirect, incidental, special, consequential or exemplary damages, including butnot limited to damages for loss of profits, goodwill, use or other intangible losses, even if the BANK had been advised of the possibility of such damages, resulting from:

(i) The use or the inability to use the service

(ii) The cost of getting substitutegoods and service resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;

(iii)Unauthorized access to, or alteration or transmission of data; (iv)Statements or conduct of anyone on the service; or

(v) Any other matter relating to the service.

16. Indemnification. Except when caused by the BANK's intentional misconduct or gross negligence, customer agree toprotect and fully compensate the BANK and its affiliates and service providers from any/and all third party claims, liability, damages, expenses and costs (including, but not limited to, legal fees) caused by or arising from customer's use of the service, violation of the terms or infringement, by any other user of customer's account, or any intellectual property or other right of anyone.

17. Service changes and discontinuation. The BANK reserves the right to change or discontinue, temporarily orpermanently, the service at any time without notice. In rdero to maintain the security and or integrity of the service the BANK may also suspend customer's access to the service at any time without notice. Customer agrees that the BANK will not be liable to the customer or any third part y for any modificationrodiscontinuation of the service.

18. Miscellaneous. The BANK shall not be considered an agent or other legal representative of the customer for anypurpose by reason of this agreement and/or any other party whom the customer is using this service to pay.

This agreement cannot be amended by the customer nor any of the BANKs rights waived unless the BANK agrees in writing or customer continues using the service following receipt of notice of any changes proposed by the BANK.

This agreement is personal to thecustomer and the customer may not assign it to anyone.

All notices to the customer shall be in writing via the address (email or contact) the customer has provided to the BANK, a notices to the BANK must be made in writing or from the supplied email address that has undergone KYC sent to the BANK's address.

The relationship between the BANK and the customer shall not be deemed to create any association, other partnership, joint venture, or relationship of principal, agent or master and servant, employer or employee between parties and nothing contained in this agreement shall be so construed.

If any of these terms is held to be unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with otherprovision remaining in full force and effect.

The laws of the Federal Republic of Nigeria shall apply to this agreement.