Get Started

Home » Frequently Asked Questions

Frequently Asked Questions

How can you get to the online account opening platform?
Simply visit https://onlineaccount.fcmb.com
What type of account can I open?
An FCMB Savings account
Who is eligible to open an account?
The account is available to anyone resident in Nigeria and Nigerians resident abroad
Can I open a business account?
No. The service is available only for personal accounts
Is the account restricted by age?
No, you can open a savings account regardless of your age
What documents do I need to open an online account?
A scanned copy of your signature and passport photograph. Kid’s passport and birth certificate will be required if opening account for a minor.
How many accounts can I open using the online account opening platform?
You can open only one account for yourself on the online account opening platform
Can accounts be opened on the portal if I already have an account with FCMB?
No, existing customers will be redirected to FCMBOnline where additional accounts can be opened
How do I get a debit card?
You will be contacted once your account is opened if you reside abroad. Alternatively, you can always walk into any branch to pick up your card instantly
How can I transfer money into my account?
You can fund your account using any of the following methods: Direct transfer from your account in Nigeria/abroad into your new FCMB account. (Details of FCMB’s correspondent bank will be sent to you if you reside outside the country). Direct cash credit into your account at any FCMB branch in Nigeria.
Will my account be opened if I do not have/provide my BVN when filling out an application?
Yes, it will be opened and you will receive your account number instantly, but the account will not be fully operational until you provide your BVN. You are expected to visit the branch to either provide your BVN if you are already registered or register for the BVN if you have not done this before.
Can I open a joint account?
No, joint accounts can’t be opened on the online account opening platform
What should I do, I have completed the application form but yet to receive my account Number?
Please call our 24/7 Contact Centre on 012798800 or send an email to
Who should I contact if I have any other questions?
For more information on our products and services, please call our 24/7 Contact Centre on 012798800. Alternatively send an email to